Manitoba's Favourite Medical Alert System

Step One: Subscriber activates their medical alert button
When a fall or medical emergency occurs, the subscriber presses the button, worn either as a bracelet or a pendant, which then connects the subscriber directly to the Lifeline 24/7 Response Centre.

Step Two: Quickly and reliably connect to a trained response associate

The highly trained response centre associate immediately accesses the subscriber’s profile, giving them access to everything they need to assess the situation and escalate it to get the subscriber help.

Step Three: Personalized response based on severity

Depending on the situation, we will:

• Contact a designated family member, friend, neighbour, or caregiver for non-emergency situations
• Contact EMS immediately if the situation requires immediate emergency help.

The response associate will continue to check in with the subscriber until the help call is fully resolved. This response process provides reassurance and peace of mind for both the subscriber and their families.

Key Features of Lifeline Medical Alert Systems

• 24/7 Coverage: Protection around the clock.
• Automatic Fall Detection: Systems like our HomeSafe with Fall Detection use several advanced sensors to automatically alert a response centre associated, even if the subscriber isn’t able to press the button at the time.
• GPS Locating Technology: Mobile-capable buttons like our On the Go Mobile Systems can locate a subscriber if a fall or emergency occurs outside of the home.

* Lifeline with fall detection does not detect 100% of falls. If able, you should always press the button if you need help. Certain limitations are subject to third-party cellular provider availability and coverage.

Lifeline supports caregivers by offering them peace of mind and more freedom in their day-to-day lives. Caregivers report feeling relieved from the constant worry about their loved one living alone or having a medical emergency when they are not around.

This real-time support allows caregivers to take some time for respite, giving them the freedom to attend to other responsibilities or simply take breaks from caregiving responsibilities, knowing that Lifeline’s reliable emergency response system is in place.

Lifeline’s medical alert buttons are a pivotal tool for seniors, fostering independence in their daily lives. Our innovative buttons serve as an immediate connection to assistance, allowing older adults and people living with medical conditions to confidently engage in their daily routines without the fear of being alone during an emergency. By simply wearing the button, seniors can live with confidence knowing that help is just a button press away.

Lifeline’s medical alert systems, including options like HomeSafe with Fall Detection, On the Go Mobile Services, On the Go Smartwatch, and On the Go with Wandering, are designed to detect falls and automatically call for help, even if the wearer is unable to press their button.

These systems incorporate innovative technologies that can independently recognize a fall. When a fall is detected, the system initiates an alert, notifying our 24/7 trained response associates.

This feature adds an extra layer of safety and assurance for clients with real-time assistance during a fall or emergency situation.

*The fall detection feature does not detect 100% of falls. If able, you should always press the button if you need help. 

The cost of Lifeline varies based on the selected system or package. With pricing starting as low as $21 a month, we offer various options tailored to individual needs to ensure affordability and flexibility.

For the last 25 years, Victoria Lifeline, in partnership with Victoria Hospital Foundation, has offered a Subsidy Program. Through this program, eligible subscribers can access our home-based products, like HomeSafe Standard Service and HomeSafe with Fall Detection service, at subsidized rates, making sure they are accessible and affordable for Manitobans.

For detailed pricing information and to inquire about eligibility for our subsidy program, please explore our product catalogue or contact our customer service team.

Tailored Solutions: Our systems are perfect for our Canadian winters, and can support independent living both inside and outside the home. Our clients want and deserve personalized, face to face service which is why we offer professional installation of the equipment by our trained representatives.

24/7 Support: Lifeline can provide round-the-clock support, offering seniors access to immediate assistance any time of the day or night, regardless of where they are in Canada.

Customized Features: Our medical alert systems offer features like Fall Detection & mobile cellular capabilities which are specifically designed to address the needs of active Canadian seniors, providing an added layer of safety.

Peace of Mind: For Canadian seniors and their families, Lifeline offers peace of mind by offering quick access to emergency services and professional, real-time support through our Lifeline Response Associates. Trust is an important factor when deciding which medical alert service to choose, and Victoria Lifeline has been helping Manitobans for over 35 years.

Community Focus: As a local, not for profit Manitoba company that reinvests proceeds into the community through the Victoria Hospital Foundation, our commitment to serving Canadian seniors extends beyond just providing services, emphasizing community support and well-being.

Accessibility: Victoria Lifeline’s subsidy program provides Manitobans with access to a medical alert servcie regardless of age, ability or income.

Our dedication to addressing the unique needs of Canadian seniors makes Lifeline’s medical alert systems an excellent choice for safety and support in the event of an emergency.

The price you pay for a medical alert system will depend on the type of service you choose. More advanced systems, like those with fall detection sensors or mobile GPS tracking technology, come with more features and a higher cost. The most affordable option is always the most straightforward: a standard help button that connects you to a trained response professional at the press of a button. For many people, that’s all they need.

Victoria Lifeline’s HomeSafe Standard plan does exactly that. HomeSafe connects you to a highly trained response professional with a simple press of a button.

For those who need a little extra help with the cost, Victoria Lifeline also offers a Subsidy Program, with subsidized HomeSafe rates starting as low as $21/month for those who qualify.

Victoria Lifeline does not offer any permanently free services. However, there are a few ways you might be able to reduce or eliminate the cost of your Lifeline subscription.

Third-party Coverage: Several organizations may cover the cost of Lifeline on their behalf if they are eligible. Victoria Lifeline currently works with the following agencies:

• Manitoba Public Insurance
• Veterans Affairs
• Workers’ Compensation
• Manitoba Supports for People with Disabilities
• Employment Income Assistance
• Manitoba Métis Federation

To get started, we’ll need written authorization from your case coordinator at the applicable organization.

Subsidy Program: With funding assistance from Victoria Hospital Foundation, Victoria Lifeline offers a Subsidy Program for qualifying Manitobans that reduces the monthly monitoring cost for our HomeSafe and HomeSafe with Fall Detection services by 50%.  

Promotional Offers: From time to time, we also run promotions that include a free month of service. Give us a call to find out about any current offers.